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VPN Error messages & Resolution area



Error: My VPN no longer connects with AT&T U-Verse.


U-verse has now blocked the port required to utilize the VPN. Please follow the following instructions to use access your VPN to allow you to browse the internet anonymously and encrypt everything you send through the internet.



Error: My Android app no longer connects.

Your Android has the new operating system. Please follow the following instructions until we have the new update.



ERROR:  My VPN account has been disabled do to numerous connection sessions.  

See VPN FAQs page for full details as to why we must disable accounts that reach an abnormally high number of connect/disconnect sessions.  First, contact and explain any connection difficulties you may have been experiencing which may have lead to this issue.  We will enable your account within 48 hours.  Once you are connected again, we ask you to switch the server country to one closer to your location and disconnect your cell phones VPN connection if you are not browsing or when leaving a Wi-Fi area.



ERROR:  "PrivacyAbroads helper tool not installed": If your tool helper for the dialer did not install do the following:

From terminal run the below command, it will ask for the Mac password, insert the mac password (password will not show so ignore it) hit enter then check if it resolves your issue sudo chown root:wheel /Library/PrivilegedHelperTools/



ERROR:  I can connect but cannot browse web pages, or pages load so slow, what should I do? This occurs sometimes and is not a cause for worry at all. You will need to change your server location.  If you are using a non US server, change to US2.PRIVACYABROAD.NET

ERROR 860:  Windows 8.1 operating system connection error.
This can be an issue with VPN's utilizing Windows 8.1.  To resolve, click on this link and follow the instructions.
ERROR 741:  The local computer does not support the required encryption type
  • Make sure you enter correct password
  • Switch from L2TP to PPTP
  • Enabling 128-bit Encryption for Routing and Remote Access 
ERROR 691: Access denied because username and/or password is invalid on the domain.  This is a simple authentication error. Please make sure that you use the correct username and password. You might also get this error, if you try to log into the VPN servers more than once at the same time.


Error: Cannot send emails while connected to VPN.

You will need to change your advanced port settings. Instructions are located here

ERROR:  Google search engine error message when VPN is connected
ERROR MESSAGE:  "We're sorry...
... but your computer or network may be sending automated queries. To protect our users, we can't process your request right now.  See Google Help for more information"

SOLUTION:  Switch between US servers.  Doing this will solve your problem.  Also for added Privacy, use Duck Duck Go as your search engine.  Besides, why use any service by google anyway! 
ERROR 806:  A connection between your computer and the VPN server has been established but the VPN connection cannot be completed.  The most common cause for this is that there is at least one internet device between your computer and the VPN server is not configured to allow GRE protocol packets Verify that protocol 47 GRE is allowed on all personal firewall devices or routers.  if the problem persists, contact your administrator.
SOLUTION: If you have a router/firewall, make sure you open TCP Port 1723, IP Protocol 47 (GRE).  If your router does not allow for you to change the GRE settings such as a  Comcast Technicolor - TC8305C.  You will need to upgrade your modem/router with your Internet Service Provider 
ERROR 807:  Unable to connect to PrivacyAbroad VPN using PPTP or L2TP
SOLUTIONS:  If you are unable to connect using PPTP or L2TP then follow below mentioned steps to troubleshoot.

1- If you are connected via a WiFi Router then check for PPTPL2TP and IPSec pass through options under Router Firewall/Security tab and enable them. If you don't have PPTPL2TP and IPSec pass through options then disable the Router firewall and try again. If it resolves your issue then allow PPTP, L2TP and IPSecthrough your router firewall and then you may enable the firewall.

2- Some 3rd party/Anti-virus/Windows firewall also block the PPTP and L2TP protocols. This most often happens when you have set your security level higher than normal.  Disable 3rd party/Anti-virus/Windows firewall and try again.  If it resolves your issue, allow PPTP, L2TP and IPSec through your 3rd party Anti-virus firewall and then you may enable the firewall(s).

3- If above mentioned solutions do not work then check if PPTP and L2TP are blocked by your ISP.  We'll test one by one for both protocols, even if only one of these is allowed on your network you are good to go.

PPTP Protocol:
You should open your command prompt by going to Start >Run and type CMD, press enter if using Windows.  Open terminal if using MAC/Linux and type the following command:

telnet 1723

Press Enter & check the result. If it gives a blank screen on Windows, it means PPTP is working on your ISP. On Mac/Linux it will give you "connected".

L2TP Protocol:
If on Windows or MAC, you'll first need to install a free utility "NMAP" that can be downloaded / install by going to

Open command prompt and type the following command.

nmap -p 1701 -sU -P0

If the output is like,
Port State Service
1701/UDP Open|filtered L2TP

This means the L2TP port is allowed on your network.

If both PPTP and L2TP are blocked by your ISP then contact us and we will enable the Dedicated VPN for you to try.